Privacy Policy

This website privacy statement applies to this website which is operated by Continuing Health Care Group Pty Ltd ABN 91 115 527 207 (CHC) under the domain name www.chcgroup.com.au ( website) .

Information collected through the website may be collected by any member of the CHC Group ( referred to as we , us , our ) in accordance with this website privacy statement. CHC strives to treats personal data with respect and integrity at all times.

Information collected

The personal data about you which this website may collect includes any messages or comments you submit to us via this website, which may include personal data such as name, email address and telephone number.

Like many commercial websites we may also collect aggregated information which tells us about visitors to this website but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of this website are most commonly accessed. This information is used by us to help to administer and improve the website.

Use and disclosure of information

In addition to providing our services to you, we may use or disclose personal data that we collect about you for purposes including the following:

• where you have requested it or in accordance with privacy laws, to provide you with information relating to CHC or promotional details about products and services that may be of interest to you;
• purposes related to CHC research (including market research), planning, product and service development, security and testing;
• purposes connected with the operation, administration, development or enhancement of this website;
• where CHC suspects that fraud or unlawful activity has been, is being or may be engaged in; and
• where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in the CHC Group.

We may share personal data collected through the website within CHC and with third parties. Third parties may include our service providers who assist us in providing this website and our products and services such as organisations who provide archival, auditing, professional advisory, debt collection, banking, marketing, advertising, mailhouse, delivery, recruitment, call centre, technology, research, utility and security services.

Website data (including personal data) is stored on servers located in Australia, and operated by CHC or its service providers.

We use and disclose aggregated non-personally identifying information collected through the website as part of our process of constantly improving the website.

How we handle email and "Contact Us" messages

We may preserve the content of any email or "Contact Us" or other electronic message that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this website privacy statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.

Links

This website may contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.

Security

We use a number of mechanisms to protect the security and integrity of personal data. No data transmission over the Internet can be guaranteed as being completely secure. Accordingly, while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and individuals do so at their own risk. Once any personal data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Contact details

Please contact our Privacy Officer using the details set out below if you wish to:

• ask any questions or provide feedback about this website privacy statement;
• make a request for access to any personal data that we may hold about you; or
• make a complaint about the way in which we have handled your personal data.

Any information that we provide in response may be limited to the extent permitted by any applicable law.

Phone: + 61 8 9386 6333

Fax: + 61 8 9389 1779

Email: privacy@chcgroup.com.au